Welcome to Poseidon Sales Store’s FAQ section! We’re here to help you navigate your water sports equipment purchases with ease. Below you’ll find answers to common questions about our premium products, shipping policies, and more.
Product Questions
What types of water sports equipment do you specialize in?
We specialize in high-performance water sports equipment including stand-up paddleboards (SUP), foil boards, longboards, and complete foil kits from top brands like STARBOARD, NAISH, JIMMY LEWIS, and GOFOIL.
How do I choose the right board for my skill level?
Our product categories are organized by type and year (like 2021-2023 STARBOARD collections) to help you find the latest technology. For beginners, we recommend our EVERYDAY or GROVEL collections, while advanced riders might prefer our FOIL or FREEDOM FOIL BOARDS lines.
Do you sell complete foil setups?
Yes! We offer complete FOIL KITS from brands like LIFT, KT FOIL BOARDS, and NAISH S26 that include everything you need to get started with foil boarding.
Shipping & Delivery
Where do you ship to?
We ship worldwide to most locations (excluding some Asian and remote areas). Our global network ensures your water sports gear arrives safely wherever your adventures take you.
What are my shipping options?
- Standard Shipping: Via DHL or FedEx ($12.95), arrives in 10-15 business days after dispatch with tracking
- Free Shipping: Via EMS (free on orders over $50), arrives in 15-25 business days after dispatch
Processing time is 1-2 business days before shipment.
When should I order for an upcoming trip?
We recommend ordering at least 3 weeks in advance to ensure your equipment arrives on time. For urgent needs, choose our Standard Shipping option for faster delivery.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. You can also choose PayPal for an additional layer of security.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders and save preferences for future purchases.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt if you’re not completely satisfied. Please contact our customer service at [email protected] to initiate a return.
Are there any items that can’t be returned?
For safety reasons, used equipment or items with signs of wear cannot be returned. All returns must be in original condition with packaging.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The time to appear in your account depends on your payment provider.
Customer Support
How can I contact customer service?
Our team of water sports enthusiasts is happy to help! Email us at [email protected] or visit our store at 976 Lost Creek Road, Wayne, US 19087.
Do you offer product advice or recommendations?
Absolutely! We’re passionate about water sports and can help you choose the perfect equipment for your skill level and local conditions. Just reach out to our team.
Didn’t find your question here? Don’t hesitate to contact us directly. We’re committed to making your water sports shopping experience as smooth as possible!