At Poseidon Sales Store, we’re passionate about getting you the premium water sports equipment you need for your next adventure. Whether you’re foiling, surfing, or paddling, we’ve got you covered with top brands like STARBOARD, NAISH, and GOFOIL.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95 USD
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50 USD
    • Delivery Time: 15-25 business days after shipment

Water Sports Pro Tip: For time-sensitive orders or competitions, we recommend choosing our Standard Shipping option for faster delivery of your foil boards or surf equipment.

Returns & Exchanges

We stand behind our premium water sports gear, but understand that sometimes returns are necessary. Here’s our straightforward process:

Return Policy Overview

  • Return Window: 15 days from receiving your order
  • Condition Requirements:
    • Items must be unused and in original condition
    • All original packaging, tags, and protective coverings must be intact
    • Order confirmation or receipt must be included

Non-Returnable Items

For hygiene and safety reasons, these products cannot be returned unless defective:

  • Opened FOIL KITS
  • All FOIL components (wings, masts, fuselages)
  • Custom orders from GRAHAM SMITH SURFBOARDS
  • Products with removed safety tags or altered serial numbers

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #[Your Order Number]

Dear Poseidon Sales Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s) and Quantity]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specific product if applicable)]

Please advise on next steps. I’ve reviewed the return policy and confirm the item(s) meet all requirements.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address: 976 Lost Creek Road, Wayne, PA 19087, US

Step 3: Ship Your Return

  • Package the item securely in its original packaging with all accessories
  • Affix the return label we provide (for US customers)
  • International customers should follow our specific return instructions

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after delivery):

  • For exchanges: We’ll ship your new item within 1-2 business days
  • For refunds: We’ll process according to your original payment method

Refund Information

Refunds are issued to the original payment method within:

  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

For size or product exchanges:

  1. Follow the standard return process
  2. Specify your desired replacement item in your return request
  3. We’ll ship the new item once the return is processed

If the exchange item costs more, you’ll be charged the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If your STARBOARD, NAISH, or other equipment arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a free return and expedited replacement
  • You may keep the original packaging for inspection if needed

Water Sports Expert Tip: Before returning your foil board or surf equipment, consider contacting our team at +1 (215) 555-0192. Many technical issues can be resolved with simple adjustments – our water sports specialists are happy to help!

International Returns

For customers outside the US:

  • You’re responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will exclude original shipping charges

Need Help?

Our team of water sports enthusiasts is ready to assist with any shipping or return questions:

Thank you for choosing Poseidon Sales Store for your water sports adventures since 2010!