Term and Conditions

Welcome to Poseidon Sales Store! These Terms and Conditions govern your use of our website surfwingpro.com and all purchases made through our store. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are available to customers worldwide, excluding certain Asian and remote regions. By using our site, you confirm you’re at least 18 years old or have parental consent.

1.2 Intellectual Property Rights

All content on surfwingpro.com, including product designs, logos, and imagery related to STARBOARD, NAISH, GOFOIL and other brands, are protected by copyright and trademark laws. Unauthorized use is prohibited.

2. Product Information

2.1 Product Descriptions

We specialize in premium water sports equipment including:

• Foil boards and components (FOIL, FOIL BOARDS, FOIL KITS)
• Surfboards (LONGBOARDS, GROVEL, GRAHAM SMITH SURFBOARDS)
• Branded equipment from STARBOARD, NAISH, GOFOIL, LIFT, and more

While we strive for accuracy, slight variations in color or design may occur.

2.2 Technical Specifications

Our team of water sports experts can provide detailed specifications for any product. Contact us at [email protected] for technical advice before purchasing.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days. You’ll receive confirmation emails at each stage:

• Order confirmation
• Shipping notification with tracking

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption.

3.3 Pricing and Currency

All prices are in USD. We reserve the right to adjust prices due to supplier changes or currency fluctuations.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods globally (excluding some regions):

Method	Carrier	Cost	Delivery Time
Standard Shipping	DHL/FedEx	$12.95 USD	10-15 business days after shipment
Free Shipping	EMS	Free for orders >$50 USD	15-25 business days after shipment

4.2 Delivery Responsibilities

Once shipped, the carrier assumes responsibility for delivery. Please inspect packages immediately upon arrival.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

• Items are unused in original condition
• All packaging, tags, and protective coverings are intact
• Order confirmation is included

5.2 Non-Returnable Items

For safety and hygiene, these cannot be returned unless defective:

• Opened FOIL KITS
• Individual FOIL components (wings, masts, fuselages)
• Custom orders (e.g., GRAHAM SMITH SURFBOARDS)
• Items with removed safety tags/altered serial numbers

5.3 Return Process

1. Contact us at [email protected] within 15 days
2. Receive return authorization
3. Ship to: 976 Lost Creek Road, Wayne, PA 19087, US
4. Allow 3-5 business days for processing after we receive your return

5.4 Refunds and Exchanges

Refunds are issued to the original payment method within 5-10 business days. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping and payment information. We’re not responsible for delays due to incorrect addresses.

6.2 Product Use

Water sports equipment requires proper training and safety precautions. Use all products at your own risk and according to manufacturer guidelines.

6.3 International Customers

You’re responsible for:

• Any customs duties or import taxes
• Return shipping costs for international returns

7. Liability Limitations

7.1 Product Liability

Poseidon Sales Store is not liable for:

• Injuries resulting from product use
• Consequential damages from product failure
• Shipping delays beyond our control

7.2 Website Use

We’re not liable for:

• Temporary website unavailability
• Technical errors in ordering systems
• Third-party actions affecting your experience

8. Dispute Resolution

Any disputes will first attempt resolution through our customer service team. Unresolved disputes may be subject to arbitration in Pennsylvania, USA.

9. Policy Changes

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms or any water sports equipment inquiries:

• Email: [email protected]
• Phone: +1 (215) 555-0192 (Mon-Fri, 9AM-5PM EST)
• Address: 976 Lost Creek Road, Wayne, PA 19087, US